Frequently Asked Questions

I am interested in potential cooperation with you...

Your inquiry is very welcome. We are confident in a mutually satisfactory business for our companies, based on trust and professionalism, high quality and affordable prices of our products.

EyeNext core business is to design and manufacture digital Vision Charts which we supply in two ways: OEM or Reseller.

Please, fill in this form.

How to receive a DEMO UNIT?

Distributors who are interested in distributing our products can request a demo unit by filling out this form or sending an email.
The evaluation unit is without any money risk: in case you do not like the instrument, you can return it and we pay you back immediately the full amount of the invoice, shipping charges excluded.

How to UPDATE the AOC vision chart SOFTWARE?

The AOC is provided with an automatic update procedure of its application software.

1) download the update software from our website: the login data are specified in the first page of the user manual.

2) copy the downloaded file in the upgrade folder on the USB pendrive (provided with the vision chart).

3) power on the device and enter the setup window. Select the software update icon, press start on the remote control and wait until device power off (2 minutes).

Further info on the user manual.

How to UPDATE the CONSOLE tablet SOFTWARE?

The CONSOLE tablet is provided with an automatic update procedure of its application software.

1) download the update software from our website: the login data are specified in the first page of the user manual.

2) copy the downloaded file on the micro SD card (provided already inserted in the slot of the tablet). Insert the SD card into the proper slot on the tablet edge.

3) power on the tablet. From the main window press the ‘long key you find on the top edge of the tablet’ on its left side, to start the software update.

Further info on the user manual.

WARRANTY and technical ASSISTANCE

The manufacturer guarantees that each hardware product does not present defect of materials and processing and that the software applications are free of defect, when normally used during the warranty period (24 months from the original date of purchase specified in the invoice, except for the AOC electronic unit, whose warranty period is of 5 years).

The warranty is in charged to the manufacturer’s laboratory, carriage free.

Click on SUPPORT to have more information on warranty terms and technical assistance.